Returns and Exchange
Our Exchange Policy
All products purchased from dungarees.com.pk can be exchanged within 14 days of purchase subject to the following terms and conditions:
- If there is a size issue and the product does not fit perfectly
- If the product is faulty, damaged or defective at the time of delivery.
- If the product does not match the original specifications or is found to be not the same as you had actually purchased from the website.
- The product cannot be exchanged with any other style
You must notify us within 3 days of delivery by writing to us at firstname.lastname@example.org or by calling/WhatsApp at +92-321-4540629
Replacement will be sent in case of a defected/faulty/damaged item shipped. You will be required to email photographic evidence of the defective item within 14 days of purchase before any claims can be processed and accepted.
There are certain circumstances where it is difficult for us to support returns & exchanges. Such circumstances include the following:
- Graphic Tees may not be exchanged because they are custom printed upon order confirmation.
- Exchange request is made outside the specified time frame.
- The product is damaged because of customer’s use.
- The product has been tampered.
- Anything is missing from the package including labels, original packing and accessories etc.
- In case of the product’s size change, customer will have to return the original product first at their own courier expense and upon receipt, Dungarees.com.pk will review the product and if found in original condition, then requested size will be dispatched to customer and courier expense will be borne by dungarees.com.pk for products purchased on full price, however Rs 250 courier charges will be charged for size exchange of discounted products. It is important to check with us by email or phone call before return if required size is available in stock or not. In case if required size is not available, customer can purchase alternate product of the same or more value by paying the difference. In case if alternate product value is less than the original/first purchase, no difference will be paid to customer.
- This facility of size exchange is for one time only. For the 2nd time, no exchange request will be accepted for the same order.
Dungarees.com.pk does not offer a “refund” or “Money Back Guarantee” on purchased items.